Refund policy

SHIPPING POLICY

All orders are processed within 24-72 hours of receipt. Ground orders will arrive in 3-8 business days. Expedited shipping options are available through UPS and USPS depending on desired arrival time. For international shipping, please contact us directly at hello@feelnoen.com. As we are a small business, please note that customs and duty charges may apply and are at the discretion of the customs agents in your country. We are not responsible for the cost of duties on international shipments. 

RETURN POLICY

We honor a 14 day return policy provided items are returned in the same condition they were received and are in their original packaging. Once opened, sales are non-returnable. Please contact us directly to obtain an approval code before returning any merchandise. From the date that the approval code is received, goods must be received by Noén within 10 days. Upon receipt of merchandise we will issue a refund to your original form of payment within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. All shipping costs are non-refundable. Should you receive a product that is damaged or defective please contact us within 5 days of receiving your order. For any promotions or gift with purchases, if original order is returned without the free merchandise, item value will be deducted from refund. For all questions relating to returns please contact us at hello@feelnoen.com.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

ACCESSIBILITY

We are committed to ensuring that our website and mobile applications are accessible to individuals with disabilities. If you need assistance using our website either on desktop or mobile, or if you have specific questions or concerns about the accessibility of this site, please contact us at hello@feelnoen.com and we will be happy to help. 

PRIVACY

We respect your privacy and we’re committed to using any personal information obtained via feelnoen.com website respectfully and responsibly. We will never, under any circumstance, sell or distribute any information collected from our customers to any third party. For more information about the terms that govern the use of our website and mobile applications and how we use data, please see our privacy policy.